Job Description

Job Title

Seeking a candidate with 2–4 years of IT / Desktop Support and troubleshooting experience on the Macintosh platform (iOS) who is excited to learn the art of data recovery. Apple Genius and/or Apple Expert a plus.

Education

Associate/Bachelor Degree or equivalent work experience

Required Skills and Experience

• ACMT preferred, but not required
• 2–4 years experience in an IT / Help Desk / Desktop Support / Apple Genius / Apple Expert environment
• Familiarity with all native Apple applications
• Maintains knowledge of current technology
• Experience and understanding of computer hardware components for troubleshooting and upgrading purposes
• Demonstrated experience in information technology operations
• Familiarity with all Apple products including iPhone, iPad, and Time Capsule
• Using Terminal to complete tasks
• Must have passion for staying ahead of current and future technologies
• Excellent interpersonal, organizational, and communication skills
• Great customer service skills are required as you will need to work with customers over the phone on some projects
• Strong attention to detail
• Able to work independently as well as part of a team
• Able to analyze and evaluate customer needs
• Able to prioritize and meet deadlines in a fast-paced environment

If you have some of the qualifications but not all, please tell us why you think you should be considered.

Benefits

• Competitive Salary
• Monthly Bonuses
• 401K Retirement Plan
• Medical Insurance
• Dental and Vision Plan
• Ongoing Training
• Paid Holidays
• Maternity/Paternity Leave
• Events and Celebrations
• Subsidized Stocked Refrigerator
• Friendly Workspace
• Green Business

From Employees on Glassdoor

• Fun work environment, rewarding knowing that we get irreplaceable data back for customers.
• Amazing work environment. Excellent incentives that encourage us all.
• Friendly, inviting, and supportive work environment.
• Great training, room for growth.
• Engaging and manageable workload.
• Each day brings new challenges with new and older technology.
• Snacks and beverages are stocked regularly.
• You feel valued as an employee. Comfortable work environment and strong incentives.
• Drawings for various concerts, regular season and championship playoff (NHL, NFL, MLB, NBA) tickets, and other cool attractions are commonplace.
• It's been great to work as an individual to make a difference to customers and work next to others with that same goal.
• Small business with a work environment that feels like a family, while also being known as the leader in data recovery.

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